Terms of Service

1. Agreement to Terms

By accessing our website or using the services provided by Mac's Service Center, Inc. ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access our website or use our services.

These Terms constitute a legally binding agreement between you and Mac's Service Center, Inc. regarding your use of our website and services.

2. Description of Services

Mac's Service Center, Inc. is a full-service auto repair shop providing automotive repair, maintenance, diagnostics, and related services. Our services include but are not limited to:

• Engine diagnostics and repair
• Oil changes and routine maintenance
• Brake system inspection, repair, and replacement
• Tire sales, installation, and repair
• Hybrid vehicle services
• Electrical system diagnostics and repair
• Suspension and steering services
• HVAC system service and repair

3. Service Estimates and Pricing

3.1 Estimates

We provide written estimates for all services before work begins. Estimates are based on:

• Visual inspection and diagnostic testing
• Industry-standard labor time guides
• Current parts pricing

Estimates are valid for 30 days from the date provided, unless otherwise stated.

3.2 Changes to Estimates

If additional work is needed beyond the original estimate, we will:

• Contact you to explain the additional repairs needed
• Provide a revised estimate for approval
• Wait for your authorization before proceeding

3.3 Payment Terms

Payment is due upon completion of services. We accept cash, major credit cards, and approved checks. A valid ID is required for check payments.

4. Warranties and Disclaimers

4.1 Limited Warranty

We provide a limited warranty on parts and labor for qualifying services. Warranty terms vary by service and are provided at the time of service. The warranty covers defects in materials and workmanship under normal use conditions.

4.2 Disclaimer

THE COMPANY PROVIDES INFORMATIONAL OR PROFESSIONAL SERVICES AND DOES NOT GUARANTEE RESULTS.

We do not guarantee that:

• Your vehicle will perform at any specific level after service
• All issues will be permanently resolved
• Future repairs will not be necessary

4.3 Exclusions

Our warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, neglect, or accidents
• Parts not supplied by us
• Repairs performed by others

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAC'S SERVICE CENTER, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

6. Vehicle Custody and Authorization

6.1 Authorization

By leaving your vehicle with us, you authorize Mac's Service Center, Inc. to perform the services described in your service order or estimate.

6.2 Abandoned Vehicles

Vehicles left unclaimed for more than 30 days after service completion may be considered abandoned and may be disposed of in accordance with applicable Virginia law. We will make reasonable efforts to contact you before taking any such action.

6.3 Personal Property

You are responsible for removing all personal belongings from your vehicle before service. We are not responsible for lost, damaged, or stolen personal property left in vehicles.

7. Website Use

7.1 Permitted Use

You may use our website for informational purposes and to request services. You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our systems
• Interfere with or disrupt the website's operation
• Collect information about other users without consent

7.2 Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of Mac's Service Center, Inc. and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. Privacy

Your use of our website and services is also governed by our Privacy Policy. By using our services, you consent to our collection and use of information as described in the Privacy Policy.

9. Cookies

Our website uses cookies and similar technologies. By using our website, you consent to our use of cookies as described in our Cookie Policy.

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

10.2 Disputes

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Hanover County, Virginia, or in the courts of Hanover County, Virginia, at our option.

11. Indemnification

You agree to indemnify and hold harmless Mac's Service Center, Inc., its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Mac's Service Center, Inc. regarding your use of our website and services.

15. Contact Information

For questions about these Terms, please contact us:

Mac's Service Center, Inc.
306 England St
Ashland, VA 23005
Phone: +1(304) 336-0045
Email: inbox@macsservicecenter.app